Privacy Policy

Welcome to Wings Over. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website new-wingsover.click, place orders, or otherwise interact with our food services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

This Privacy Policy applies to all information collected through our website, mobile ordering platforms, in-store interactions, and any related services, sales, marketing, or events (collectively referred to as the "Services").

1. Who We Are

Wings Over is a food service business operating in the United States. For purposes of this Privacy Policy, "Wings Over," "we," "us," or "our" refers to the company operating under the domain new-wingsover.click.

2. Information We Collect

We collect various types of information in connection with your use of our Services. The categories of information we collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you interact with Wings Over — whether by placing an order, creating an account, signing up for a newsletter, or contacting us — we may collect the following personal information:

• Full Name: First and last name used for order identification and communication.
• Email Address: Used for order confirmations, promotional communications, and customer support.
• Phone Number: Used for delivery coordination and customer service callbacks.
• Billing and Delivery Address: Physical addresses used to process and fulfill orders.
• Payment Information: Credit/debit card details or digital wallet information processed securely through third-party payment processors. We do not store raw payment card data.
• Account Credentials: Username and encrypted password if you create an account on our platform.
• Date of Birth: Collected in certain cases for age verification purposes.

2.2 Usage and Behavioral Data

When you access our website or use our digital ordering platform, we automatically collect certain technical and behavioral data, including:

• Pages visited, time spent on pages, and navigation paths through our website.
• Search queries made within our ordering platform.
• Items viewed, added to cart, or purchased.
• Frequency and recency of visits.
• Referral source (how you arrived at our website, such as via a search engine or social media link).
• Order history and purchasing patterns.

2.3 Device and Technical Information

We automatically collect information about the device and technology you use when accessing our Services:

• IP address and approximate geographic location derived from IP.
• Browser type and version (e.g., Chrome, Firefox, Safari).
• Operating system and platform (e.g., Windows, macOS, iOS, Android).
• Screen resolution and device type (desktop, mobile, tablet).
• Time zone and language settings.
• Unique device identifiers and advertising identifiers.

2.4 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing behavior on our website. These technologies help us improve your experience and deliver relevant content and advertising. For detailed information, see Section 9 – Cookie Usage of this policy.

2.5 Communications Data

If you contact us via email, phone, or through a contact form on our website, we may retain records of those communications, including:

• The content of messages or inquiries sent to us.
• Your responses to our surveys or feedback forms.
• Records of complaints or dispute communications.

2.6 Location Data

With your consent, we may collect precise geolocation data from your mobile device to assist with delivery services, locate the nearest Wings Over locations, or improve local search functionality. You may disable location sharing through your device settings at any time.

2.7 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms if you interact with our social media pages or log in using a social account.
• Third-party delivery platforms (such as DoorDash, Uber Eats, or Grubhub) that partner with Wings Over.
• Analytics and advertising partners that provide aggregated or demographic data.
• Payment processing partners that confirm transaction details.

3. How We Use Your Information

Wings Over uses the information we collect for a variety of lawful business purposes. We process your data only where we have a valid legal basis to do so, including your consent, our legitimate business interests, or compliance with legal obligations.

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, whether for pickup or delivery.
• Communicating with you about your orders, including confirmations, updates, and receipts.
• Managing your account, including authentication and profile management.
• Processing payments and issuing refunds where applicable.
• Coordinating delivery logistics with our drivers and third-party delivery partners.

3.2 Customer Support

• Responding to your questions, complaints, or requests for assistance.
• Investigating and resolving disputes related to orders or billing.
• Sending you important service-related notifications, such as changes to our menu, terms, or policies.

3.3 Analytics and Service Improvement

• Analyzing website traffic, user behavior, and purchasing patterns to improve our online ordering experience.
• Conducting internal research and analytics to understand customer preferences and improve our menu offerings.
• Testing new features, promotions, and website designs.
• Monitoring the performance and security of our website and systems.

3.4 Marketing and Promotional Communications

• Sending you promotional emails, special offers, and discount coupons if you have opted in to receive marketing communications.
• Personalizing marketing content based on your order history and browsing behavior.
• Delivering targeted advertisements on third-party platforms such as Facebook, Instagram, and Google.
• Running loyalty programs and promotional campaigns.

You may opt out of marketing communications at any time by clicking the "Unsubscribe" link in any marketing email or by contacting us at [email protected].

3.5 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations.
• Responding to lawful requests from law enforcement or government authorities.
• Enforcing our Terms of Service and other agreements.
• Detecting, preventing, and investigating fraud, unauthorized access, and other illegal activities.
• Protecting the rights, property, and safety of Wings Over, our customers, and the public.

4. Sharing Your Information with Third Parties

Wings Over does not sell your personal information to third parties. However, we may share your information in the following limited circumstances:

4.1 Service Providers and Business Partners

We work with trusted third-party companies and individuals who assist us in operating our business and delivering our Services. These service providers are granted access to your personal information only to the extent necessary to perform their functions and are contractually obligated to protect your data. Categories of service providers include:

• Payment Processors: Stripe, PayPal, Square, or similar providers that securely handle payment card transactions.
• Delivery Partners: Third-party delivery services such as DoorDash, Grubhub, or Uber Eats that fulfill delivery orders.
• Analytics Providers: Google Analytics, Hotjar, or similar tools used to analyze website traffic and user behavior.
• Email Marketing Platforms: Mailchimp, Klaviyo, or similar tools used to send promotional communications.
• Cloud Hosting Providers: Servers and infrastructure providers that host our website and data.
• Customer Support Tools: Help desk software used to manage customer inquiries and complaints.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal processes, including:

• Court orders, subpoenas, or other legal compulsory processes.
• Requests from federal, state, or local law enforcement agencies.
• Regulatory investigations or audits by government authorities.
• Situations where disclosure is necessary to protect our legal rights or the safety of individuals.

4.3 Business Transfers

In the event that Wings Over undergoes a merger, acquisition, bankruptcy, reorganization, or sale of all or a portion of its assets, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs and your data becomes subject to a different privacy policy.

4.4 Advertising Partners

We may share aggregated or pseudonymized data with advertising partners (such as Meta/Facebook and Google) to deliver targeted advertisements. These partners may use tracking technologies to serve relevant ads based on your activity on our website and across the internet. Please refer to Section 9 for more information about opting out of targeted advertising.

4.5 With Your Consent

We may share your information with other third parties when we have your explicit consent to do so, such as when you participate in a co-branded promotion or referral program.

5. Data Security

Wings Over takes the security of your personal information seriously. We implement a variety of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: All data transmitted between your browser and our website is protected using Transport Layer Security (TLS/SSL) encryption.
• Secure Payment Processing: We use PCI-DSS compliant payment processors to handle payment card information. We do not store full card numbers on our servers.
• Access Controls: Access to personal information is restricted to employees and contractors who need it to perform their job functions, and they are bound by confidentiality obligations.
• Password Protection: User account passwords are stored using industry-standard cryptographic hashing algorithms.
• Regular Security Audits: We conduct periodic reviews of our security practices and systems to identify and address vulnerabilities.
• Firewalls and Intrusion Detection: We use network security tools to monitor and protect against unauthorized access attempts.

6. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. Wings Over respects and honors these rights in accordance with applicable United States law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a resident of California, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you the following rights:

6.2 Rights for Residents of Other States

Residents of certain other U.S. states, including Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Texas (TDPSA), and others, may also have privacy rights similar to those described above. We honor applicable state privacy laws and will respond to verifiable requests in accordance with the requirements of your state of residence.

6.3 How to Submit a Privacy Rights Request

To exercise any of your privacy rights, please contact us using one of the following methods:

• Email: [email protected] — Include "Privacy Rights Request" in the subject line.
• Website: Submit a request through our contact form at new-wingsover.click.

We will verify your identity before processing your request to protect your privacy. We aim to respond to all verifiable requests within 45 days of receipt. If we need additional time, we will notify you in writing within the initial 45-day period and may take up to an additional 45 days to complete our response.

7. Data Retention

Wings Over retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

After the applicable retention period expires, we will securely delete or anonymize your personal information so that it can no longer be associated with you.

8. Children's Privacy

Wings Over does not knowingly collect, solicit, or maintain personal information from children under the age of 13. Our website and ordering platforms are designed for use by adults and mature teenagers who are at least 13 years of age. We strongly recommend that individuals under the age of 18 use our Services only with the supervision and consent of a parent or legal guardian.

In compliance with the Children's Online Privacy Protection Act (COPPA), if we discover that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take immediate steps to delete such information from our systems.

If you are a parent or guardian and believe that your child under 13 has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

9. Cookie Usage

Wings Over uses cookies and similar tracking technologies on our website to enhance your user experience, analyze site performance, and deliver relevant advertising. Cookies are small text files stored on your device when you visit our website.

9.1 Types of Cookies We Use

• Essential/Strictly Necessary Cookies: These cookies are required for the basic functionality of our website, such as maintaining your shopping cart, enabling secure login, and processing orders. These cookies cannot be disabled without affecting site functionality.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and whether users receive error messages. We use this data to improve our website. (e.g., Google Analytics)
• Functional Cookies: These cookies allow our website to remember your preferences and settings, such as your saved delivery address or language preference, to provide a more personalized experience.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements relevant to your interests. They may be set by our advertising partners and are used to build a profile of your interests based on your browsing activity.

9.2 Managing Your Cookie Preferences

You can control and manage cookies in several ways:

• Browser Settings: Most web browsers allow you to refuse cookies or delete existing cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
• Opt-Out Tools: You may opt out of targeted advertising cookies using the Network Advertising Initiative (NAI) Opt-Out Tool or the Digital Advertising Alliance (DAA) Opt-Out Tool.
• Google Analytics Opt-Out: You can install the Google Analytics Opt-out Browser Add-on to prevent your data from being used by Google Analytics.

For more detailed information about our cookie practices, please review our full Cookie Policy, available on our website at new-wingsover.click.

10. International Data Transfers

Wings Over is based in the United States and primarily serves customers located within the United States. Your personal information is stored on servers located within the United States.

However, some of our third-party service providers (such as cloud hosting providers or analytics platforms) may store or process data in other countries. When data is transferred outside the United States, we ensure that appropriate safeguards are in place to protect your information, including:

• Contractual protections with service providers who receive your data.
• Use of service providers who comply with applicable international data protection standards.
• Implementation of data transfer mechanisms recognized under applicable privacy laws.

By using our Services, you acknowledge and consent to the transfer of your information to the United States and potentially to other countries in connection with the use of third-party service providers, subject to the protections described in this Privacy Policy.

11. Third-Party Links and Websites

Our website may contain links to third-party websites, social media platforms, or applications. This Privacy Policy applies solely to information collected by Wings Over through our own website and Services. We are not responsible for the privacy practices of any third-party websites, and we encourage you to read the privacy policies of every website you visit.

Third-party services we may link to include, but are not limited to:

• Social media platforms (Facebook, Instagram, Twitter/X, TikTok).
• Third-party delivery apps (DoorDash, Uber Eats, Grubhub).
• Review platforms (Yelp, Google Reviews).
• Payment gateways (PayPal, Stripe checkout pages).

12. FTC Act Compliance and Consumer Protection

Wings Over operates in compliance with the Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive acts or practices in commerce. We are committed to:

• Being transparent and truthful about our data collection and use practices.
• Not engaging in deceptive marketing or advertising practices.
• Honoring our commitments and representations made in this Privacy Policy.
• Maintaining reasonable security practices to protect consumer data.
• Promptly addressing consumer complaints and disputes related to privacy.

If you believe that Wings Over has engaged in any unfair or deceptive practice, you have the right to file a complaint with the FTC as described in Section 14 below.

13. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. At this time, there is no universally accepted standard for how websites should respond to DNT signals. Accordingly, our website does not currently respond to DNT browser signals in a uniform manner.

However, you may use the cookie management options described in Section 9 to limit tracking technologies on our website, and you may opt out of targeted advertising as described in that section.

14. Filing Complaints

If you believe that Wings Over has not adequately addressed your privacy concerns, you have the right to file a complaint with applicable regulatory authorities.

14.1 Filing a Complaint with the Federal Trade Commission (FTC)

The FTC is the primary federal agency responsible for consumer protection and data privacy enforcement in the United States. You may file a complaint with the FTC at:

14.2 Filing a Complaint with the California Attorney General (California Residents)

If you are a California resident and believe your CCPA/CPRA rights have been violated, you may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

14.3 State Attorney General Complaints

Residents of other U.S. states with applicable state privacy laws may also file complaints with their respective State Attorney General's office. We encourage you to consult your state's official government website for filing instructions relevant to your state of residence.

14.4 Contact Wings Over First

Before filing a formal complaint with a regulatory authority, we encourage you to contact us directly so that we can attempt to resolve your concern:

• Email: [email protected]
• Website: new-wingsover.click

We will make every reasonable effort to address and resolve your privacy concerns promptly and fairly.

15. Changes to This Privacy Policy

Wings Over reserves the right to modify or update this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or technology. When we make material changes to this policy, we will:

• Post the updated Privacy Policy on this page with a revised "Last Updated" date at the top.
• Send an email notification to registered users if the changes are significant.
• Display a prominent notice on our homepage or ordering platform for a reasonable period following the update.

Your continued use of our Services after the effective date of any updated Privacy Policy constitutes your acknowledgment and acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

16. Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. We are committed to addressing your privacy inquiries in a timely and professional manner.

When contacting us about a privacy matter, please include as much relevant detail as possible (such as your name, email address associated with your account, and a clear description of your request or concern) so that we can respond effectively and verify your identity.

We aim to respond to all privacy-related inquiries within 5 to 10 business days and to complete verifiable data rights requests within 45 days as required by applicable law.